Frequently asked questions
Once you have finished adding items to your cart, simply click the “Check Out” button on the
Shopping Bag page and we will guide you through the checkout process.
We accept credit cards, debit cards, PayPal, and bank transfer (via PayPal).
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent
during the check out process. For more information on how we secure and use your information,
We partner with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Germany, USA, Thailand, Tibet, China, India, etc. Our global suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee.
Because we ship directly from our partners in these countries, your item may take 6-20 days to
arrive. Please do not panic if it does not show up immediately, it's on its way :) We offer international shipping options too - no matter where you are, you can buy from us! For more information on shipping check out our shipping & delivery page.
No worries! Contact us and we'll guide you through the process to send the item back
Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be processed within 24-48 hours before the fund reflects on the customer’s bank account.
Still need help?
You can send us an email with any questions or concerns and we'll do our best to respond in a timely manner.